FAQ

How do I login?

Use either the login in the upper right corner or the Login link right below the Midland Metal Icon.

How do I search for products?

You can browse the catalog from the category links on the home page, or type in a product code, crossover number, or description in the product search bar.

Can I search by competitor part number?

On the right side of the header there is a search box. Type the competitor part number in and if there is a match, any possible match will show up with pictures and our part numbers.

How can I see stock and pricing without placing an order?

Midway down the left side of the screen is a search for product code box. Type the part number in and you will see stock availability and pricing for all locations. You can also add items to the cart to start building your order.

Can I order using my part number?

Yes, there is a place to enter your part number alongside Midland's number. Once you enter your number and save your order you will be able to enter future orders using your part number. You can also enter or change your part numbers using the mange part numbers link on the account manager screen.

What is your freight paid amount?

Orders $1500 and above qualify for free freight.

Do you have a minimum?

There is no order minimum if you place it through the website. If you phone or fax it is a $50 minimum with a $5 handling fee.

What does Call product Availabilty mean?

It means we don't have enough stock to fulfill your order at this time. Please call us and let us know what you'd like to order and we will do everything we can to assist you.

Can I order from another warehouse?

Yes, there is an availability column in the order screen, if there isn't stock in the location you're currently ordering from there is a drop down box that will show if there is stock in any other location. Click on the location you would like to order from and your order will be split. You will be responsible for freight from all locations if the order doesn't qualify for free freight.

Can I follow up on backorders?

Yes, on the right side of the screen there is a link called orders. Click on that and search for the PO in question, click on the detail link, everything open on that PO will show up on the screen. In the upper right corner is a red link that allows you to email your requests. If you don't see the PO in question check the invoices link, the order may have shipped and billed.

Can I track my shipment?

Yes. The invoices link will show everything that has been shipped and billed including a UPS link for tracking. If the invoice has been paid it will not appear there and has been archived.