General Information

Minimum Order: There is no minimum order. However, all orders under $50 are subject to a $5 handling fee. Payment terms are 2% 10 days/ net 30 days. A 1.5% service charge per month will be collected on all past due balances. All Backorders under $10 will be canceled.

Uh...Oh Catalog Errors: We strive to provide a completely error free catalog, but if errors are discovered, they are corrected in our computer immediately. Please note that current computer pricing supercedes printed catalog errors.

Damage/ Shortage Claims: Please be sure to count the cartons you sign for and note any damage on the bill of Lading. Open your order immediately to check for any concealed damage. If damaged, the original carton should be kept for possible carrier inspection. Shortage or damage claims need to be reported within 5 days of delivery. To process a claim, we need your invoice number or customer number. Once we ship an order it's consigned to the carrier. Please note: THEY are responsible for any shortage or damage incurred - until you sign a clear bill of receipt. Usually, carriers will not honor a claim if they have a signed receipt from you.

Be Smart: These products are intended for use by qualified, experienced professionals, and the selection of appropriate products for the intended use must be made by persons knowledgeable in this field.

Limited Warranty: All of our goods are guaranteed only to extent of replacing, requiring or repairing any part that proves defective in workmanship or material, provided it is reported to us no later than 30 days after receipt of the part. No responsibility will be assumed for deterioration, wear or injury of parts which results from age, accident or abuse.

Except as expressly provided herein, Midland Metal Mfg. does not make any warranty or representation, express or implied, with respect to its products, including without limitation any implied or expressed warrenty of merchantability or fitness for a particular purpose. In addition, under no circumstances shall Midland Metal Mfg. be liable for lost profits, lost savings or other consequential, incidental, special or indirect damages, or for acts of negligence that are not intentional or reckless in nature regardless of whether it has been advised of the possibility of such damages.

Dimension Disclaimer: Dimensions may change without notice. Please contact Midland if they are critical.

Copyright Protection: No reproduction either in whole or in part may be made from this catalog without the written permission from us. Any reproduction of this catalog constitutes a violation of the copyright laws of the United States of America. Midland Marketing Inc © 2017

Return Policy: Unused NON-DEFECTIVE items in Midland packages with part numbers clearly identified and in resaleble condition are subject to a 25% restocking charge and must be returned within six months from invoice date. Custom made or blanket ordered, special items are not returnable.
DEFECTIVE items, may be returned at Midland's discretion for credit or replacement. No cash refunds will be given. For a Return Authorization (RA) number before shipping product, please call Customer Service at 1-888-821-5725. NO returns of any type will be accepted without lot traceability and an RA number. Returns must be received within 30 days of the issuance of the RA number. Please have the following information on hand when calling for an RA number:

  • Customer Name
  • Account number
  • Original purchase order number
  • Invoice number
  • Nature of problem

Credit will be issued within 30 days after returned product is received and if inspection and traceability requirements are met. Credit will be null and void after one year from credit date. Returns must be received within 30 days of the issuance of the RA number.

California Customers: Midland Metal does not guarantee that all products meet California environmental laws or Proposition 65. It is the sole responsibility and liability of the Midland distributor to order products for use in California that comply with California laws.